Client Service Representative

SGS•Fairfield, NJ

3d•Onsite

About The Position

Responsible for coordinating SGS services locally and globally. This role involves receiving orders from clients, sales, and account management teams, ensuring proper documentation and order processing, and communicating service delivery status. The Client Service Representative will also handle client order concerns, escalate issues as needed, coordinate invoicing, send reports to clients, and maintain job folders. Other duties may be assigned as necessary in response to business needs.

Requirements

High school diploma or GED (Required)
Two or more years of administrative or operational experience, familiarity with data entry
Proficient in Microsoft Office- Word, Excel, and Outlook specifically.
Ability to establish effective working and team relationships with internal and external customers, works in a collaborative manner.
Highly motivated, dependable, and detail oriented.
Strong communication and organizational skills.

Nice To Haves

Associate’s degree in science background (Preferred)
Working in laboratory environment a plus

Responsibilities

Receive Orders from clients, sales and account management Teams for the local and global operations.
Ensure proper documentation and order processing
Opens orders in Systems
Notify Sales and Account Management Teams of service delivery delays.
Communicate client order concerns to the client, Sales and Account Management teams as required by account SOP or other defined client requirements.
Escalates non routine order, inquiries or service delays concerns or issues to Client Service Team Management Lead for resolution.
Coordinate invoicing with invoicing team.
Send Reports to clients.
Maintain job folders and filing.
Other duties assigned as necessary in response to business needs.
Performs collection efforts to meet DSO targets