Client Service Representative
About The Position
Animal Doctors of South Tampa is looking for a friendly, organized, and compassionate Client Service Representative (CSR) to join our team! We are a busy walk-in veterinary hospital serving the Tampa Bay area, providing wellness and vaccination care, urgent and critical care, dentistry, and a variety of surgeries. As one of the first points of contact for our clients, you will play an important role in creating a positive experience for both pets and their families. If you enjoy working with people, love animals, and can stay calm and organized in a fast-paced environment, we'd love to hear from you!
Requirements
- Previous veterinary reception, veterinary customer service, healthcare reception, or similar experience required
- Able to work rotating Saturdays
- Excellent communication and customer service skills
- Comfortable working in a busy, fast-paced environment
- Strong organization and attention to detail
- Ability to multitask while maintaining a positive and professional attitude
- Comfortable learning and using computer systems and veterinary software
- Compassionate and comfortable communicating with clients who may be stressed or emotional
- A genuine love for animals and interest in veterinary medicine
- High school diploma or equivalent
Responsibilities
- Welcome clients and their pets with a friendly, professional attitude
- Answer phones and respond to client questions and requests
- Gather accurate patient history and information and communicate appropriately with the medical team
- Schedule and coordinate appointments and follow-up care
- Provide clients with clear discharge and follow-up instructions
- Process payments, financing, and other transactions accurately
- Maintain accurate client and patient information in our practice management system
- Send appointment reminders, confirmations, and follow-up communications
- Make outbound calls to help reconnect with clients who are overdue for care
- Educate clients about preventive care, hospital services, and available resources
- Help maintain a clean, organized, and welcoming reception area
- Work closely with our veterinary team to keep patient flow moving efficiently
- Assist with other hospital and client-service needs throughout the day
Benefits
- Competitive pay based on experience
- Training and development opportunities
- Mentorship and career growth opportunities
- Performance bonus opportunities
- Mental health and employee support resources
- Supportive, collaborative team environment
- Health, dental, vision, life insurance
- Generous paid time off and holidays
- 401(k) matching
- Student loan assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
