Client Service Representative

VCA Animal Hospitals•East Windsor, NJ

12d•Onsite

About The Position

VCA Twin Rivers is seeking an Experienced Client Service Representative to join their team full time. VCA Twin Rivers is a proud AAHA-Accredited hospital that has been serving the community for over 30 years. The team has a shared devotion to provide progressive medicine with compassion as a driving force. They create and support an inclusive work environment where employees can focus on their career, happiness, and the patients they serve.

Requirements

At least one year of proven past experience helping customers
High School Diploma/GED or equivalent
Excellent listening and communication skills
Compassion for pets and people—as well as awareness and understanding of others’ reactions
Proven decision-making skills to choose the most appropriate course of action
The ability to integrate new information into problem-solving
Proficiency in Microsoft Office
Willingness to work non-traditional hours, including nights, weekends and holidays
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

Leadership opportunities
Access to the people and financial resources of a large veterinary community
WOOF University, offering abundant of training in a variety of topics
Generous employee pet care discounts
Opportunities to give back through strong Shelter partnerships and VCA Charities
Competitive wage
Medical, Dental & Vision insurance
Opportunity to teach and mentor
401(k)
Free wellness subscriptions (Head Space)
Life and Long Term Disability insurance
Paid Parental leave
paid vacation/sick days