Client Service Representative Receptionist
About The Position
At VCA Peone Pines Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates.
Requirements
- Experienced Client Service Representative
- Personable yet highly professional demeanor
- Ability to handle customer service functions
- Proficiency in scheduling and confirming appointments
- Experience with outbound calls for follow-ups and prospective clients
- Ability to present and explain fees and process payments
- Knowledge of products and services, including prescriptions
- Ability to educate clients on general animal husbandry and non-medical pet care
- Experience managing medical records, charts, reports, and correspondence
- Willingness to perform hospital maintenance, including removal of animal waste
- Ability to ensure facility is neat and clean at all times
Nice To Haves
- Experience in the veterinary field is a plus.
Responsibilities
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Benefits
- Competitive compensation
- Medical insurance
- Dental insurance
- Vision insurance
- Paid vacation/sick days
- 401(k)
- Generous employee pet discounts
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
