Client Service Representative - San Francisco, CA

Vetcor•San Francisco, CA

1d•Onsite

About The Position

Polk Street Animal Hospital is seeking a Client Service Representative to join their growing team in San Francisco. Located in the vibrant Polk Gulch neighborhood, the hospital is a modern, state-of-the-art facility that has proudly served the community for five years. As a Client Service Representative, you will be one of the first people clients speak with and one of the last they see before leaving, helping to set the tone for every visit by creating a welcoming, organized, and compassionate experience for pets and their owners. This position offers meaningful opportunities for professional growth, with the potential to lead initiatives, support team development, help shape client service standards, and advance into a supervisory role.

Requirements

One year of veterinary client service experience is preferred but not required.
Previous customer service, reception, healthcare, or hospitality experience is helpful.
Strong organizational and time-management skills.
Excellent telephone and in-person communication abilities.
A friendly, professional, and compassionate approach.
The ability to remain calm and organized in a fast-paced environment.
Strong attention to detail and accurate data-entry habits.
Confidence managing multiple calls, appointments, and competing priorities.
The ability to recognize potential emergencies and escalate concerns appropriately.
Comfort discussing invoices, charges, services, and hospital policies with clients.
Compassion for clients and an understanding of the stress families may experience when their pets need care.
A positive attitude and willingness to work collaboratively.
Strong problem-solving and client service skills.
The confidence to take initiative and follow through on responsibilities.
A self-motivated and enthusiastic work style.
An interest in continued professional growth.
Leadership potential and a willingness to support team development.
Availability to work Saturdays as part of the regular schedule.

Nice To Haves

Leadership potential and a willingness to support team development.

Responsibilities

Welcome clients and their pets with warmth, professionalism, and compassion.
Serve as a primary point of contact for clients in person and by phone.
Answer incoming calls and respond to client questions.
Identify routine concerns and recognize situations that may require urgent attention.
Schedule and coordinate appointments.
Help prioritize scheduling needs and maintain an organized hospital calendar.
Check clients and patients in and out.
Enter and maintain accurate client, patient, and financial information.
Prepare invoices and clearly explain charges to clients.
Process payments accurately.
Maintain complete and organized medical records.
Document client communications clearly and thoroughly.
Coordinate information between clients and the medical team.
Communicate hospital policies, services, and next steps.
Help manage client expectations during busy or stressful situations.
Provide compassionate support to families whose pets need care.
Support the daily flow and organization of the hospital.
Assist with general administrative responsibilities.
Maintain confidentiality of client and patient information.
Contribute ideas that improve client service and hospital operations.
Support teammates and help maintain a positive, efficient workplace.

Benefits

$20–$28/hour compensation
401(k) matching
Roth Retirement Savings Plan
flexible spending options
529 Savings Plan
tuition support
referral bonuses
Medical, dental, and vision insurance
supplemental coverage
up to three weeks of paid parental leave for eligible employees
paid time off
employee pet care benefits
Quarterly Team Rewards Bonus Program
continuing education allowance
uniform allowance
professional development opportunities
the potential to advance into a supervisory role
Four-day workweek
six paid holidays
Employee Assistance Program
employee discounts
the opportunity to work in a modern hospital in one of San Francisco’s most vibrant neighborhoods