Field Service Engineer- San Francisco, CA

Danaher•Fremont, CA

6d•$66,000 - $71,000•Remote

About The Position

At Cytiva, one of Danaher’s operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible. The Field Service Engineer is responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.

Requirements

Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field. Equivalent military training OR Associate's degree with 2+ years work experience.
Ability to travel – list specifics 35% travel, overnight, within territory or locations
Must have a valid driver’s license with an acceptable driving record
Ability to lift, move or carry equipment up to 50lb, any other physical requirements

Nice To Haves

Experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment preferred.

Responsibilities

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory.
The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.
The Field Service Engineer will be expected to drive service business growth in the form of sales actions and quoting service agreements, parts, upgrades, consumables, and equipment leads.