Client Service Representative at Town and Country Veterinary Hospital

Town and Country Veterinary Hospital•Winchester, TN

1d•$13 - $14•Onsite

About The Position

The Client Service Representative (CSR) at Town and Country Veterinary Hospital provides an exceptional experience to clients during every interaction. This role involves managing practice reception, maintaining veterinary medical records, handling accounts, processing payments, data entry, and administrative tasks. The CSR applies practical knowledge of practice processes, regulations, and veterinary terminology to ensure excellent patient care and client satisfaction. The position reports to the Practice Manager.

Requirements

Ability to work on weekends as required
High school diploma or equivalent
Practices OSHA safety techniques including proper PPE

Nice To Haves

Previous veterinary experience preferred
Client satisfaction references preferred

Responsibilities

Leads practice opening and closing procedures.
Ensures all public areas are clean and presentable.
Processes cash, checks, charge card payments, and credit account payments.
Schedules appointments for the clinic.
Assists in updating client/patient files.
Prepares and sends client correspondence.
Sends reminder notices and conducts re-calls to clients.
Performs a backup of the computer system.
Performs and oversees the posting of daily business.
Welcomes clients and patients with a warm and friendly demeanor.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits, and other take-home items.
Handles emergency situations with care, patience, and adherence to clinic policies.
Addresses client concerns in a calm and appropriate manner.