Client Service Representative, Summit
About The Position
Summit Veterinary Referral Center is hiring a Full time Client Service Representative for our Front Desk! We are seeking a reliable and friendly Veterinary Client Service Representative to join our team. In this role, you will be the first point of contact for our clients, greeting them warmly and checking them in to the hospital. You will be responsible for assisting clients, discussing fees and payment options, answering questions about emergency cases that may need to be seen, and collecting deposits and payments. The ideal candidate will have excellent communication and customer service skills and be comfortable working in a fast-paced environment.
Requirements
- Prior experience in customer service or veterinary setting preferred, but not required
- Excellent communication skills, both written and verbal
- Ability to work well in a fast-paced and stressful environment
- Detail-oriented and able to accurately manage and prioritize tasks
- Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy
- Compassionate and caring attitude towards pets and their owners
Responsibilities
- Greet clients with a friendly demeanor and provide exceptional customer service
- Assess patients at arrival and determine the appropriate level of care needed for each pet
- Discuss clinic fees and payment options
- Answer client questions regarding clinic services and pet care
- Communicate with veterinary technicians and veterinarians regarding patients status
- Maintain client information and medical records in an accurate and organized manner
Benefits
- medical
- dental
- vision
- 401k with employer match
- paid time off (including sick time)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
