Client Service Representative

Ethos Veterinary Health•Birmingham, AL

3d•$16 - $18•Onsite

About The Position

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff. Reliable, self-starter. Has the ability to multi-task and prioritize. Regular attendance and timeliness are essential functions to fulfill the requirements of this position. Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy. At VSB, we have worked hard to create an inclusive environment where our team can work collaboratively and support one another in successes big and small. Come experience state of the art equipment, unique cases, and groundbreaking surgeries and procedures. It’s a calling and we are on a mission to save lives. Apply now to join our team!

Requirements

Fluent English skills (speaking & reading) are required for the role
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of each of these jobs. While performing the duties of any of these positions, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms.
The employee is often required to lift and carry animals weighing fifty pounds or more; handle dogs weighing up to 150 pounds.

Nice To Haves

1-2 years of client service experience in a veterinary, medical, or clinical setting preferred.
Fluency in multiple languages a plus.

Responsibilities

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments.
Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
Handles incoming and outgoing mail and e-mail.
Monitors client waiting area to ensure cleanliness.
Documents and maintains client information, service data and other pertinent information within business operations software.
Escalates complex matters to senior staff.
Reliable, self-starter.
Has the ability to multi-task and prioritize.
Regular attendance and timeliness are essential functions to fulfill the requirements of this position.
Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.