Client Service Representative, Kearny, New Jersey

Suveto • Kearny, NJ

12d • Onsite

About The Position

Arlington Dog & Cat Hospital, located in Kearny, New Jersey, and part of the Suveto network of hospitals, is seeking a part-time Client Services Representative. This role is responsible for delivering excellent customer service both in-person and over the phone to assist clients and their pets. The ideal candidate will provide high-quality customer service that meets or exceeds client expectations, support the doctors and support staff, and continuously improve service delivery while ensuring clients are treated with respect and compassion. This is a part-time position.

Requirements

• Able to handle a fast-paced work environment
• High school diploma or equivalent
• Has basic knowledge of computers
• Able to maintain professionalism and provide top of the line customer service
• Has experience answering a multi-line phone system
• LOVES pets
• Is a motivated learner (the medical field is ever changing)
• Understands the importance of teamwork
• Has emotional intelligence to provide empathy and compassion to clients during some of the happiest and hardest times in their life

Nice To Haves

• One year of client service experience is preferred
• Cornerstone experience is a definite plus!

Responsibilities

• Scheduling appointments for multiple doctors and boarding facility
• Answering phones on a multi-line system and directing them appropriately
• Admitting patients into the hospital
• Providing client education
• Maintaining a professional environment
• Upholding company Core Values
• Loving on pets
• Other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED