Remote Client Service Representative

GRT Financial • SouthField, MI

1d • Remote

About The Position

GRT Financial, Inc. is a licensed, transparent, and client‑centered debt settlement company committed to helping individuals regain financial control. We pride ourselves on delivering honest, empathetic, and accurate support to clients throughout their debt relief journey. We’re seeking dependable, empathetic, customer service‑oriented individuals who enjoy going above and beyond for our clients, answering questions, and providing clarity in a fast‑paced, high‑volume remote environment. As a Client Service Representative, you support clients by answering program questions, providing updates, and ensuring their concerns are addressed accurately and professionally. This role is customer service‑focused, not sales or retention, and plays a critical part in creating a positive client experience. This is a high‑volume customer service role, meaning: ✅ Inbound‑focused client support with some outbound follow‑ups ✅ Performance measured by service quality, accuracy, responsiveness, and documentation If you enjoy assisting customers, staying organized, and providing clear information with empathy, you’ll thrive in this role.

Requirements

• Customer service or call center experience preferred
• Strong verbal & written communication skills
• High attention to detail and accuracy
• Proficient in basic computer skills & Navigating CRMs & other IT platforms
• Reliable time & attendance history

Nice To Haves

• Financial services experience a plus

Responsibilities

• Handle high volumes of inbound client calls
• Make outbound follow‑up calls to provide updates and answer questions
• Respond to client concerns with professionalism and empathy
• Clearly explain debt settlement programs and processes
• Accurately document all client interactions in CRM systems
• Navigate multiple systems to locate and update client information
• Partner with internal departments to resolve client needs
• Meet performance expectations while maintaining excellent service

Benefits

• Medical, dental & vision insurance
• 401(k) plan options
• Paid time off
• 100% company‑paid life insurance
• Short/long‑term disability
• FSA options
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees