Client Service Associate - Remote

LPL Financial

1d•Remote

About The Position

The primary role of the Client Service Associate (CSA) is to provide administrative support to an advisor or team of advisors, including daily, monthly, and annual tasks. The CSA helps the advisors maintain their practice and deliver positive results for the advisor’s clients. The ideal candidate will have a strong attention to detail, excellent customer services skills (both verbal and written), and a proven ability to adapt to a changing work environment.

Requirements

3+ years of experience in the wealth management industry
3+ years of prior ADMIN to an ADVISOR experience in a client facing role
3+ years of experience in Microsoft Word and Excel; CRM applications
Proven ability to independently and efficiently manage multiple projects concurrently in a fast-paced environment.
Organized with a strong attention to detail and problem-solving abilities.
Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal/external partners.
Strong analytical skills and ability to research information.
Demonstrates drive, initiative, and motivation.

Nice To Haves

Bachelor’s degree; preferably in Business, Accounting or Finance
Series 7 and 66 license
Experience working with Financial Advisors, Branch and Home Office support teams
3+ years brokerage/financial services industry knowledge
Strong customer focus, excellent verbal, and written communication skills; able to explain complex information clearly and simply.

Responsibilities

Assume ownership of inquiries and requests; communicate with internal departments to ensure clients’ expectations for timely service delivery are met.
Educate clients on account services, capabilities, and new technology – eSignature, paperless statements, Account View (client portal), etc.
Partners with Financial Advisor to strategize on opportunities to meet the needs of clients.
Inbound client calls, schedule appointments, and prepare materials for client meetings.
Manage account activities that are operational in nature –new accounts, cash management, transfers, and account maintenance (e.g., periodic distributions, debits)
Keep client management systems up to date with client information.
Assist with various documentation requirements for new business.
Conduct proactive outreach to clients and advisors on time sensitive activities (e.g., RMDs)
May assist in executing trades for clients as needed to support the Financial Advisor