Client Service Representative/Veterinary Assistant - Companion Veterinary Hospital of Wayne - Wayne, NJ

Veterinary Innovative Partners•Wayne, NJ

12d•Onsite

About The Position

Companion Veterinary Hospital is seeking a compassionate, dependable, and motivated Veterinary Assistant / Client Service Representative to join our growing team full-time! This cross-trained role is perfect for someone who enjoys both hands-on patient care and building strong relationships with clients at the front desk. We are looking for someone who thrives in a fast-paced environment, communicates with kindness and professionalism, and is passionate about providing exceptional care to pets and the people who love them. At Companion Veterinary Hospital, our mission is to provide compassionate, high-quality veterinary care while creating a welcoming and supportive experience for both our clients and our team. We pride ourselves on practicing excellent medicine in a collaborative environment where teamwork, communication, and kindness are at the center of everything we do. Our hospital values strong client relationships, exceptional patient care, and a positive workplace culture where every team member plays an important role in the success of the hospital.

Requirements

Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
Previous veterinary receptionist, CSR, veterinary assistant, or veterinary hospital experience strongly preferred.
Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
Ability to multitask and handle a fast-paced environment with attention to detail.
Proficiency in using computer software, including practice management systems and Microsoft Office.
Organizational skills to manage appointments, records, and administrative tasks.
Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.

Nice To Haves

Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

Responsibilities

Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
Answer phone calls, address client inquiries, and provide information about our services and policies.
Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
Process payments accurately and provide clients with detailed invoices and receipts.
Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
Handle administrative tasks such as filing, faxing, scanning, and data entry.
Manage and update client information in the practice management software.
Provide basic information about preventive care, vaccinations, and medications.
Assist clients with completing forms, explaining treatment plans, and addressing concerns.
Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
Assist in coordinating appointments, procedures, and special requests.
Assist veterinarians and technicians with patient care, treatments, and procedures.
Safely restrain pets during exams, treatments, and diagnostic procedures.
Prepare exam rooms and maintain hospital cleanliness and organization.
Collect patient histories and assist with updating medical records.
Support surgical and dental procedures as needed.
Assist with hospitalized patient care and treatment support.
Help maintain efficient daily workflow throughout the hospital.