Client Service Quality Supervisor (Manheim)

Cox Enterprises • Riverside, CA

1d • $73,400 - $110,000 • Onsite

About The Position

Are you ready to lead, inspire, and make a real impact? We're looking for a dynamic Supervisor of Client Services to train, develop, and coach a stellar team, ensuring top-notch execution and delivery that exceeds client expectations. If you're passionate about building strong relationships and driving success, this role is for you!

Requirements

• Minimum High School Diploma/GED and 5 years’ experience in a related field of auction operations, vehicle inspections or vehicle cosmetic repairs; or BA/BS and 3 years' experience; or MS and 1 year experience; or Ph D and up to 1 year experience.
• Proven change leader
• Servant leader with proven ability to develop high performing teams
• Demonstrated ability to operate effectively in highly matrixed environments.
• Demonstrated track record of assessing, developing, and empowering talent
• Demonstrated track record of business analytics insights and cost management.
• Strong negotiation skills and the ability to influence others
• Must clear a pre-employment drug test.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Responsibilities

• Handle both internal and external account relationships with finesse.
• Ensure all client requirements and performance metrics are clear, met, and aligned across the team.
• Coach, develop, and create a cohesive team environment.
• Lead our LDM operating model and ensure team engagement and objectives are achieved.
• Establish and deliver criteria for achieving business goals and objectives.
• Document and analyze key performance indicators, goals, and profitability.
• Assist in recruiting, training, and developing staff, providing educational opportunities, and conducting performance appraisals.
• Maintain adherence to all company policies and procedures.
• Work directly with in-person and remote team members to meet expectations and resolve service issues.
• Perform other duties as assigned.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
• seven paid holidays throughout the calendar year
• up to 160 hours of paid wellness annually for their own wellness or that of family members.
• additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED