Client Svc & Prod Supt Specialist

ADP • El Paso, TX

20h

About The Position

ADP is hiring a Client Service - Product Support Specialist -- Tax to provide clients with consistent, high-quality tax service. The role includes assisting with tax deposits and filings, resolving client issues, answering questions, and providing support through phone, email, or chat, depending on the team. The specialist may also handle inquiries from state and federal agencies.

This is a metrics-driven role with a structured workday and frequent, back-to-back client inquiries. Success requires adaptability, empathy, self-motivation, and strong organization, along with the ability to prioritize workload and communicate solutions clearly. The specialist uses ADP product and services knowledge to help clients understand product value, resolve payroll and tax issues, and inform recommendations to ADP leadership about best practices and solutions training.

Requirements

• At least two years of client service and/or call center experience, or at least four years of Insurance/Financial Institution experience.
• Clear communication skills, both over the phone and in writing.
• Proficiency with Microsoft Office tools, including Outlook, Word, and Excel.
• Excellent analytical and time management skills.
• Ability to work in a metrics-driven environment, handle back-to-back inquiries, balance workload, and prioritize tasks.

Nice To Haves

• At least three years of Payroll Tax experience.
• A college degree.

Responsibilities

• Assist clients with tax deposits and filing.
• Manage inquiries from state and federal agencies, as applicable.
• Resolve client problems by taking a broad perspective and providing solutions.
• Build client relationships through phone, email, and/or chat interactions, working to exceed client expectations.
• Use ADP product and services knowledge to address issues and questions and help clients understand product value.
• Turn client input into recommendations for ADP leadership on best practices and solutions training.
• Troubleshoot and resolve payroll and tax issues in a timely and professional manner.
• Provide clear, concise explanations of problems and solutions.

Benefits

• Best-in-class benefits starting on Day 1.
• Ongoing training, development, and mentorship opportunities.
• Career advancement and progression opportunities.
• Resources and flexibility to help integrate work and life.
• Support for mental health and well-being.
• Company-paid time off for volunteering.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed