Client Service Officer Card Specialist (Hybrid/Remote Eligible - MO Only)

Enterprise Bank & Trust•St. Louis, MO

30d•Hybrid

About The Position

This position supports clients with debit card and credit card services which include day to day functions, monthly and annual processes. The Client Service Officer Card Specialist will conduct interactions at the highest ethical behavior with all clients while continually looking for process improvements. This is a Hybrid/Remote Potential position.

Requirements

Bilingual preferred
Strong organizational skills and ability to multitask efficiently
Initiative to rectify client issues utilizing manuals procedures and policies
Excellent verbal, written and telephone communication skills
Strong commitment to customer service
Ability to establish and maintain positive working relationships with management, vendors/partners, peers and bank associates
Proven accuracy and integrity of work
Adapt/respond quickly to change/new information
Required to be a subject matter expert and a resource to other departments within the bank
Ability to complete tasks within established timeframes
High school diploma or general education degree
Minimum of 2 years in the financial services industry or a combination of relevant experience required
Previous customer service experience is required
Skilled in operation of a personal computer and mobile device
Microsoft Office Suite (Word, Excel, PowerPoint)
Proficiency in navigating multiple banking systems
Google applications
Adobe Software

Nice To Haves

Previous debit or credit card experience preferred

Responsibilities

Respond to heavy call volumes addressing clients debit card and credit card needs and inquires including but not limited to issue resolutions, card orders, troubleshooting denied transactions, determining fraud situations, etc
Respond to internal and external emails or other digital communication methods that are related to debit card and credit card inquires
Processes debit card and credit card maintenance requests including status changes, address updates, emergency card orders, travel notifications etc
Assist with the daily monitoring and maintenance of the debit card temporary limit cases
Submit debit card disputes upon client request
Works with the Lead Debit Card Specialist or Card Services Operations regarding any card issues (shipping delays, dispute status, billing inquires)
Communicates any issues or process improvements to leaders when identified
Assist with special projects that arise
Backup to the Lead Debit Card Specialist for daily tasks such as reconciling the settlement and card transactions general ledgers and handling the debit card unposted transaction reports
Serves as an escalation point for any debit card issues from Client Services or the Retail Teams
Understands and maintains compliance with bank’s policies, procedures, applicable laws and regulations
Performs other duties as assigned