Client Service Navigator-CSN

Monarch Health Services•West Palm Beach, FL

9d•Onsite

About The Position

Monarch Health Services, Inc. is a non-profit agency that provides Medical Services, Testing & Prevention Services, Behavioral Health Services, Nutrition Services, Support Services, Education & Outreach, Volunteer Programs and Advocacy for Palm Beach County, FL. The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The primary job function is to assist clients with the navigation, enrollment and orientation of the Non-Medical Case Management programs. Ensure support services have been provided to clients. Provide referrals to other eligible and applicable programs and assist clients through regular engagement with program compliance and retention.

Requirements

Phlebotomy Skills
Excellent interpersonal, oral, and written communications and presentation skills
High enthusiasm, creativity and innovative
Experienced in working with indigent and culturally diverse populations.
Electronic Medical Record system knowledge
Cooperates as a team player.
Possesses problem solving and decision-making abilities.
Ability to work without close supervision.
Utilizes good time management techniques.
Follows through to completion of assigned tasks.
Proficiency in word processing and spreadsheet database
Abides by all policies and procedures.

Nice To Haves

Associates degree in Human Services/Public Health or comparable major.
Experience working with clients living with HIV and other diagnosis.
Bilingual: English/Spanish or English/Creole

Responsibilities

Identify and coordinate clients newly HIV diagnosed or those re-engaging into care
Assess potential barriers to care and the impact of HIV stigma with newly HIV diagnosed and re-engaging clients
Screen clients for mental health, case management, and substance abuse services and refer for further services as needed
Schedule medical appointments with long-term care providers
Enter client encounters into EHR systems.
Coordinate with the clinical team to ensure new patient laboratory tests are collected
Conduct Ryan White eligibility determination.
Facilitate linkage to a long-term care provider by reviewing provider options with the client and making appropriate referrals
Keep up-to-date information about appointment availability of public and private HIV providers in Palm Beach County
Conduct follow-up calls with clients
Collaborate/consult with community partners for care coordination
Monitor show rates for all appointments including follow-up with the long-term care provider to verify that the initial medical visit occurred
Contact pharmacy to check that antiretroviral prescriptions were filled
Monitor health outcomes of clients and assist with data collection and reporting
Monitor referrals of clients referred to PrEP/PEP and HEP programs
Assessment of clients' level of risk to determine appropriateness for PrEP, PEP & HEP medications.
Assess and address clients' knowledge, attitudes, and beliefs regarding PrEP, PEP & HEP.
Engage high-risk individuals in discussions regarding HIV risk reduction and PrEP, PEP & HEP to educate them in what is required of them to ensure the most effective use of PrEP, PEP & HEP medications.
Assess clients' health insurance status
Assist clients with insurance enrollments, pharmaceutical assistance, insurance prior authorizations, pharmacy navigation.
Schedule follow-up visits for monitoring possible side effects of PrEP, PEP & HEP, Coordinates, support and follows up on medical treatments.
Complete client assessments and review medical records as needed for clients enrolled in the PrEP/PEP and Hep C programs.
Ensure laboratory tests are requested and in the system for all clients every three months.
Assists clients in Monarch’s PrEP/PEP, and Hep C programs with support services.
Ensure client engagement and rapport within client interaction in order to help each progress in their medical treatment and assist with retention and compliance.
Assist with care planning activities (e.g., scheduling appointments, tracking, monitoring appointment adherence, identifying service gaps, case closure, etc.) for PrEP/PEP and Hep C clients.
Determine individual needs and eligibility for various medical and social services, enrolling them into available community programs.
Ensure timely completion of all PrEP/PEP and Hep C program-related data entry into EHR.
Assist with rapid HIV, STD and Hep C screening and blood draws as needed.
Attend all interdisciplinary staff meetings.
Responsible for following all program policies, procedures, workflows, and completing program deliverables.
Maintains an average annual active caseload as assigned by the supervisor.
Attend HIV specific training annually, cultural competency training annually and other applicable trainings.
Abide by all state, health district and agency policies regarding confidentiality of client information.
Assist with agency fundraising activities as requested, including promoting events, selling tickets, soliciting donations and other task to support events.
Perform other duties as assigned.