Client Service Manager

Interim HealthCare of Wilmington, NC•Wilmington, NC

14h•Onsite

About The Position

Interim Healthcare of Wilmington, NC is now hiring a Client Service Manager. The General Purpose of this role is to provide continuous improvement of the total quality of the branch/office as it relates to assisting the Client Service Supervisor (or designee) with the office operations and the scheduling of patients/clients requiring unlicensed care. The schedule for this position is Monday - Friday 8:00am-5:00pm. This role may have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department. This position is part of an on-call rotation for company branches.

Requirements

Associate Degree or equivalent years of training or work experience.
One (1) year experience in healthcare, temporary help, or related industry.
Proven organizational skills and detail orientation.
Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.
Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.
Proficient in current company software programs.

Responsibilities

Using electronic scheduling system, creates monthly staffing and scheduling plan
Using electronic verification system, runs compliance reports daily for electronic visit verification
Assists the Client Service Supervisor (or designee) in establishing and monitoring compliance with quality and operations standards.
Receives referral calls, documents job orders, assists in staffing orders with qualified personnel, and/or organizes/reorganizes job schedules for home care personnel.
Verifies client insurance.
Creates files for employees, verifies licenses/education credentials, certifications, performs background checks, and places advertisements for staff positions.
Assists with marketing, payroll and/or collection functions, as needed.
Ensures all assigned office functions are completed in compliance with federal, state, local laws and JCAHO regulations as well as all policies, procedures, and standards of Interim HealthCare.
Promotes agency through education to prospective and existing patients/clients.
Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient.
Completes other assignments as requested and assigned.