Client Service Manager
About The Position
As the Client Service Manager, you’ll be at the heart of our service yard —coordinating projects, solving problems, and ensuring every boat is met with the highest standards. If you thrive in a fast-paced environment, enjoy building lasting relationships, and want to be part of a team that takes pride in craftsmanship and excellence, we invite you to apply. At Hinckley, we take pride in cultivating and maintaining a culture dedicated to excellence. Our service manager incentive plan offers Self Driven Earning Potential. This is the perfect opportunity for a self-motivated individual who cultivates a high-performance environment, while also maximizing their earning potential.
Requirements
- Three (3) to five (5) years of experience working in a revenue-generating service position.
- Bachelor’s degree in business or related field preferred.
- Prior experience selling technical services or luxury goods/ services.
- Ability to read, analyze, and interpret blueprints, drawings, and technical information.
- Experience in estimating boat repairs, hours of labor, and costs.
- Ability to generate financial reports and contracts.
- Proficient in Microsoft Word and Excel.
Nice To Haves
- Previous boatyard/shipyard experience preferred.
Responsibilities
- Develop sound relationships with customers, acting as a liaison between company and customer.
- Identify maintenance and service needs.
- Communicate with customers during repairs and coordinate customer pick-up.
- Prepare itemized work orders, including parts, costs, and labor.
- Travel off-site for boat inspection and estimates.
- Maintain work orders in ERP/MRP system.
- Work with supervisors/leaders to schedule workforce and equipment.
- Provide detailed work orders for yard operations, including delivery/commitment dates.
- Ensure quality control by performing inspections and verifications of job tasks prior to billing and vessel departures.
- Maintain and monitor service jobs in process and obtain customer approval for growth work or scope change.
- Promote the sale of additional services, parts, and accessories in a professional manner.
- Assist in general sales for boat shows and other marketing events.
- All duties as assigned.
Benefits
- competitive pay
- health coverage
- dental coverage
- vision coverage
- a full benefits package
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
