Client Service Manager
About The Position
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. At Gallagher, we believe in shaping a future defined by excellence. As a Client Service Manager, you’ll play a key role in delivering high-quality service to our clients. You’ll manage a portfolio of accounts, build strong relationships, and ensure our clients feel supported every step of the way. This role is about making a difference—helping businesses thrive and communities prosper.
Requirements
- Bachelor's degree with 3+ years client service and/or claims management experience OR High School degree/GED with 8+ years client service and/or claims management experience.
- Producer's License.
- Ability to travel up to 25% of the time.
- Proficiency in Microsoft Office.
- Appropriate licensing as required.
Nice To Haves
- Experience in account management or a related field.
- Previous insurance knowledge and experience managing client relationships.
- Solid financial acumen.
- A knack for building and maintaining relationships.
- The ability to explain complex issues in simple terms.
- A proactive approach to managing accounts and solving problems.
- A commitment to delivering exceptional service.
- Proficient in using technology as a tool to maximize productivity and quality.
- Strong written and verbal communication skills.
- Comfortably engages others in consultative discussion.
- Effectively manages/balances multiple and sometimes competing priorities.
- Works in a self-directed manner.
Responsibilities
- Be the go-to person for your clients.
- Lead the renewal process, ensuring tailored solutions are delivered on time.
- Collaborate with the production team to secure existing business and identify opportunities for growth.
- By cultivating relationships with clients and their representatives, you’ll enhance Gallagher’s value and contribute to our culture of continuous improvement.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
