Client Service Manager - Water/Wastewater Industry - Connecticut

Brown and Caldwell•Rocky Hill, CT

133d•$117,000 - $191,000•Hybrid

About The Position

The Client Service Manager (CSM) is a mid-level client leader responsible for growing client relationships, advancing strategic positioning, and delivering measurable business outcomes. The role goes beyond relationship maintenance to shape client strategy, lead coordinated account growth, and drive profitable portfolio performance. The CSM develops and executes client growth strategies while contributing to project delivery excellence. For this Connecticut role, the CSM also has project management responsibilities. The CSM works with other project managers and leads team members executing infrastructure work involving engineering principals and related activities. The position contributes to client service and project delivery teams that win and execute planning, evaluation, design, permitting, and construction support services for municipal water, wastewater, and stormwater projects, including advanced treatment plants, biosolids, pumping stations, pipelines, and integrated water resources projects. The role is hybrid and connected to the Rocky Hill, Connecticut office.

Requirements

Typically, at least 10 years of experience in the environmental engineering and consulting industry, with progressive responsibilities including marketing and business development.
Bachelor’s degree in engineering, science, business, sales, or equivalent experience.
Proficiency in managing client portfolios to achieve revenue, margin, and growth outcomes.
Advanced professional acumen in balancing project oversight with strategic client leadership.
Ability to identify, evaluate, and scope new business opportunities in coordination with business leaders.
Proficiency in go/no-go decision support and development of effective pursuit win strategies.
Experience serving as Sales Leader for key proposals.
Ability to identify and engage appropriate teaming partners to strengthen competitive positioning.
Advanced proficiency in developing, expanding, and leveraging client relationships across multiple organizational levels.
Ability to research and translate client business drivers into actionable growth strategies.
Capability to identify emerging client needs and align company capabilities to capture new market opportunities.
Ability to motivate and align multidisciplinary teams to execute business plans.
Advanced facilitation, interview, and executive communication skills, both written and oral.
Working proficiency in risk identification, mitigation, and performance management.
Familiarity with governance principles, decision-support models, and change leadership practices.
Proficiency in leveraging digital tools, data systems, and AI-enabled platforms to support client and business performance.
Advanced leadership skills, including the capability to inspire and guide a team.

Nice To Haves

Prior experience in the municipal water, wastewater, and/or stormwater industry.

Responsibilities

Own and execute a multi-year client growth strategy aligned with company and client business objectives.
Develop and advance the client business case, including revenue targets, service expansion, and positioning milestones.
Secure and deliver profitable work while managing risk exposure.
Lead performance of the full client portfolio, including projects and pursuits, to achieve revenue, margin, and backlog targets.
Maintain utilization aligned with portfolio expectations.
Provide regular performance calibration with Business Unit and Area/Market leadership.
Build and lead an engaged, high-performing Client Service Team with clear accountability.
Coordinate resources across business lines and engage subject matter experts to expand service breadth.
Mentor developing team members and model effective client leadership.
Expand relationships across client functional areas and leadership levels.
Translate client insights and market intelligence into actionable growth strategies.
Execute structured client engagement plans, with at least 20% client-facing time.
Serve as Sales Leader on key pursuits, evaluate opportunities, and develop win strategies.
Maintain accurate client data and apply governance between Client Service Manager and Project Manager roles to support unified client messaging and delivery alignment.
Adapt to and execute additional assignments based on evolving needs.
Work with project managers and lead team members in project management and delivery activities for infrastructure projects.
Contribute to winning and executing planning, evaluation, design, permitting, and construction support services for municipal water, wastewater, and stormwater projects.