Client Service Manager - Water/Wastewater

Kennedy/Jenks Consultants, Inc.•Rancho Cordova, CA

49d•$165,000 - $250,000•Hybrid

About The Position

Kennedy Jenks is seeking an experienced Client Service Manager in Northern California to strengthen client relationships, support growth, and guide high-quality water/wastewater service delivery. This client-facing leadership role spans client strategy, business development, team leadership, and project delivery. The position builds on existing relationships and market traction while offering the opportunity to shape strategy, pursue opportunities, introduce services, and grow client service capabilities. The Client Service Manager develops client strategies to expand market presence, introduce services, identify opportunities, and support sales targets. The role oversees project delivery to meet quality, profitability, client satisfaction, scope, schedule, and budget goals while identifying follow-on work. It also coordinates client service teams, strengthens capabilities, and serves as a trusted advisor in client relationships, presentations, proposals, and pursuit strategy. The role is based on a hybrid model of home and office work, with at least two days per week in the office. Travel to project sites, client meetings, and Kennedy Jenks offices is required as needed. The anticipated salary range is $165,000 to $250,000, depending on education, experience, qualifications, licensure/certifications, and geographic location.

Requirements

10 or more years of experience in water/wastewater infrastructure consulting, including business development, client service, and client account leadership.
Bachelor’s and/or Master’s degree in Engineering, Science, or a related field.
Professional Engineer (PE) license in California.
Sound engineering judgment and the ability to balance client expectations, technical input, team capacity, and business priorities.
Strong writing, presentation, relationship-building, and collaboration skills with clients and internal teams.
Ability to manage priorities, address project challenges, and support financial and operational goals.
Proficiency with Microsoft Office products and familiarity with Client Relationship Management (CRM) tools.
Knowledge of project delivery, financial performance, proposal development, and water/wastewater consulting practices.
Ability to travel to project sites, client meetings, and Kennedy Jenks offices as needed.

Nice To Haves

Civil or environmental engineering degree preferred.

Responsibilities

Build client strategies that expand market presence, introduce services, identify opportunities, and support sales targets.
Oversee project delivery to meet quality, profitability, client satisfaction, scope, schedule, and budget goals, while identifying follow-on work.
Coordinate client service teams, strengthen capabilities, and connect people to projects that support strong outcomes.
Serve as a trusted advisor and lead presentations, proposals, and pursuit strategy with internal and external partners.
Grow client relationships, lead accounts, recognize opportunities, and translate client needs into business development strategies.
Manage priorities, address project challenges, and support financial and operational goals.