Client Service Manager - Water/Wastewater

Kennedy/Jenks Consultants, Inc.•San Francisco, CA

49d•$165,000 - $250,000•Hybrid

About The Position

Kennedy Jenks is seeking an experienced Client Service Manager in Northern California to strengthen client relationships, support growth, and guide high-quality service delivery. This client-facing leadership role spans client strategy, business development, team leadership, and project delivery. The manager will build strategies to expand market presence, introduce services, identify opportunities, and support sales targets; oversee projects to meet quality, profitability, client satisfaction, scope, schedule, and budget goals; coordinate client service teams and strengthen their capabilities; and serve as a trusted advisor while leading presentations, proposals, and pursuit strategy. The role builds on existing relationships and market traction while offering the opportunity to shape strategy, pursue opportunities, introduce services, and grow client service capabilities. The position supports a hybrid work model combining home and office work, with at least two days per week in the office, and requires travel to project sites, client meetings, and Kennedy Jenks offices as needed.

Requirements

10+ years of experience in water/wastewater infrastructure consulting, including business development, client service, and client account leadership.
Bachelor’s and/or Master’s degree in Engineering, Science, or a related field.
Professional Engineer (PE) license in California required.
Knowledge of project delivery, financial performance, proposal development, and water/wastewater consulting practices.
Proficiency with Microsoft Office products and familiarity with Client Relationship Management (CRM) tools.
Strong writing, presentation, relationship-building, and collaboration skills with clients and internal teams.
Ability to manage priorities, address project challenges, and support financial and operational goals.
Ability to travel to project sites, client meetings, and Kennedy Jenks offices as needed.
Collaborative, proactive, client-focused leadership approach and comfort leading through competing priorities.

Nice To Haves

Civil or environmental engineering degree preferred.

Responsibilities

Build client strategies that expand market presence, introduce services, identify opportunities, and support sales targets.
Oversee projects to meet quality, profitability, client satisfaction, scope, schedule, and budget goals, while identifying follow-on work.
Coordinate client service teams, strengthen capabilities, and connect people to projects that support strong outcomes.
Serve as a trusted advisor and lead presentations, proposals, and pursuit strategy with internal and external partners.
Grow client relationships, lead accounts, recognize opportunities, and translate client needs into business development strategies.
Balance client expectations, technical input, team capacity, and business priorities using sound engineering judgment.
Manage priorities, address project challenges, and support financial and operational goals.
Travel to project sites, client meetings, and Kennedy Jenks offices as needed.