Client Service Manager - Water/Wastewater

Kennedy/Jenks Consultants, Inc.•Walnut Creek, CA

49d•$165,000 - $250,000•Hybrid

About The Position

Kennedy Jenks is seeking an experienced Client Service Manager in Northern California to strengthen client relationships, support growth, and guide high-quality water/wastewater service delivery. This client-facing leadership role spans client strategy, business development, team leadership, and project delivery. The manager will build on existing relationships and market traction while shaping strategy, pursuing opportunities, introducing services, and growing client service capabilities. The position oversees projects and client service teams to align delivery with client and business goals, including quality, profitability, client satisfaction, scope, schedule, and budget. The role also serves as a trusted advisor to clients and leads presentations, proposals, and pursuit strategies with internal and external partners. The position follows a hybrid home-and-office model, with a minimum of two days per week in the office, and requires travel to project sites, client meetings, and Kennedy Jenks offices as needed.

Requirements

10 or more years of experience in water/wastewater infrastructure consulting, including business development, client service, and client account leadership.
Bachelor’s and/or Master’s degree in Engineering, Science, or a related field.
Professional Engineer (PE) license in California.
Ability to grow client relationships, lead accounts, recognize opportunities, and translate client needs into business development strategies.
Sound engineering judgment and ability to balance client expectations, technical input, team capacity, and business priorities.
Strong writing, presentation, relationship-building, and collaboration skills with clients and internal teams.
Ability to manage priorities, address project challenges, and support financial and operational goals.
Proficiency with Microsoft Office products and familiarity with Client Relationship Management (CRM) tools.
Knowledge of project delivery, financial performance, proposal development, and water/wastewater consulting practices.
Ability to travel to project sites, client meetings, and Kennedy Jenks offices as needed.

Nice To Haves

Civil or environmental engineering degree preferred.

Responsibilities

Build client strategies to expand market presence, introduce services, identify opportunities, and support sales targets.
Oversee project delivery to meet quality, profitability, client satisfaction, scope, schedule, and budget goals, while identifying follow-on work.
Coordinate client service teams, strengthen capabilities, and connect people to projects that support strong outcomes.
Serve as a trusted advisor to clients.
Lead presentations, proposals, and pursuit strategy with internal and external partners.