Client Service Manager - Water/Wastewater

Kennedy/Jenks Consultants, Inc.•Santa Clara, CA

49d•$165,000 - $250,000•Hybrid

About The Position

Kennedy Jenks is seeking an experienced Client Service Manager in Northern California to strengthen client relationships, support growth, and guide high-quality water/wastewater service delivery. This client-facing leadership role spans client strategy, business development, team leadership, and project delivery. The manager will build client strategies that expand market presence and support sales targets; oversee projects for quality, profitability, client satisfaction, scope, schedule, and budget; coordinate client service teams; and serve as a trusted advisor in client relationships, presentations, proposals, and pursuit strategy. The role offers the opportunity to build on established relationships and market traction, shape strategy, pursue opportunities, introduce services, and influence team development and long-term business success. The position requires 10 or more years of water/wastewater infrastructure consulting experience, including business development, client service, and client account leadership. A California Professional Engineer license is required. Kennedy Jenks uses a hybrid home-and-office work model, with a minimum of two days per week in the office. Travel to project sites, client meetings, and Kennedy Jenks offices is required as needed. The anticipated salary range is $165,000 to $250,000, depending on education, experience, qualifications, licensure/certifications, and geographic location.

Requirements

Bachelor’s and/or Master’s degree in Engineering, Science, or a related field.
10 or more years of experience in water/wastewater infrastructure consulting, including business development, client service, and client account leadership.
California Professional Engineer (PE) license.
Knowledge of project delivery, financial performance, proposal development, and water/wastewater consulting practices.
Ability to grow client relationships, lead accounts, recognize opportunities, and translate client needs into business development strategies.
Sound engineering judgment and ability to balance client expectations, technical input, team capacity, and business priorities.
Strong writing, presentation, relationship-building, and collaboration skills.
Ability to manage priorities, address project challenges, and support financial and operational goals.
Proficiency with Microsoft Office products and familiarity with Client Relationship Management (CRM) tools.
Collaborative, proactive, client-focused leadership and comfort leading through competing priorities.
Ability to travel to project sites, client meetings, and Kennedy Jenks offices as needed.

Nice To Haves

Civil or environmental engineering degree.

Responsibilities

Build client strategies that expand market presence, introduce services, identify opportunities, and support sales targets.
Oversee projects to meet quality, profitability, client satisfaction, scope, schedule, and budget goals, while identifying follow-on work.
Coordinate client service teams, strengthen capabilities, and connect people to projects that support strong outcomes.
Serve as a trusted advisor and lead presentations, proposals, and pursuit strategy with internal and external partners.
Travel to project sites, client meetings, and Kennedy Jenks offices as needed.