Client Service Manager - Water/Wastewater

Kennedy/Jenks Consultants, Inc.•Portland, OR

49d•$170,000 - $230,000•Hybrid

About The Position

Kennedy Jenks is seeking an experienced Client Service Manager in Oregon to strengthen client relationships, support growth, and guide high-quality service delivery. This client-facing leadership role spans client strategy, business development, team leadership, and project delivery. The role builds on existing relationships and market traction, with the opportunity to shape strategy, pursue new opportunities, introduce services, and grow client service capabilities. The position uses a hybrid model of home and office work.

Requirements

At least 8 years of experience in water/wastewater infrastructure consulting, including business development, client service, and client account leadership.
Professional Engineer (PE) license in Oregon required.
Bachelor’s and/or Master’s degree in Engineering, Science, or a related field.
Knowledge of project delivery, financial performance, proposal development, and water/wastewater consulting practices.
Ability to grow client relationships, lead accounts, recognize opportunities, and translate client needs into business development strategies.
Sound engineering judgment and ability to balance client expectations, technical input, team capacity, and business priorities.
Strong writing, presentation, relationship-building, and collaboration skills with clients and internal teams.
Ability to manage priorities, address project challenges, and support financial and operational goals.
Proficiency with Microsoft Office products and familiarity with Client Relationship Management (CRM) tools.
Collaborative, proactive, client-focused leadership style and comfort leading through competing priorities.
Ability to travel to project sites, client meetings, and Kennedy Jenks offices as needed.

Nice To Haves

Civil or environmental engineering degree preferred.

Responsibilities

Build client strategies to expand market presence, introduce services, identify opportunities, and support sales targets.
Oversee projects to meet quality, profitability, client satisfaction, scope, schedule, and budget goals while identifying follow-on work.
Coordinate client service teams, strengthen capabilities, and connect people to projects that support strong outcomes.
Serve as a trusted advisor and lead presentations, proposals, and pursuit strategy with internal and external partners.
Travel to project sites, client meetings, and Kennedy Jenks offices as needed.