Client Service Manager

SPS-North America•New York, NY

9h•Onsite

About The Position

We are seeking a proactive and leadership-oriented Client Service Manager to oversee office operations across our client locations. The ideal candidate will not only manage day-to-day mailroom, print production, and inventory workflows but also lead the onsite team, optimize operational processes, and ensure a high standard of service delivery. This role is perfect for a hands-on leader who enjoys balancing physical logistics with administrative oversight and team development.

Requirements

Previous experience in inventory management, print production, or mailroom operations, preferably in a supervisory capacity.
Strong skills in Microsoft Excel and Word for spreadsheet creation, document preparation, and data tracking.
Excellent written and verbal communication skills for reporting and collaborating with all levels of management.
Ability to lift and move up to 40 lbs and remain active throughout the workday.
Proven ability to juggle shifting priorities, manage multiple departments, and ensure the team meets all End-of-Day (EOD) goals.

Nice To Haves

An innate ability to identify bottlenecks in office operations and implement solutions.
A high level of precision in record-keeping, note-taking, and paperwork management.
A "lead-by-example" attitude—willing to pitch in on hands-on tasks while maintaining a high-level view of site operations.
A dependable professional who understands that team success is a collective effort.

Responsibilities

Lead and mentor Client Service Associates, ensuring all daily tasks are completed accurately and on schedule.
Manage scheduling and staffing; must be willing to train staff at both locations and provide coverage/oversight as needed.
Maintain a professional presence in an open-plan office; must be comfortable working in proximity to animals (dogs and cats).
Oversee the processing of all outgoing shipments (FedEx/other carriers) and large-scale bulk mailings.
Supervise the receipt and distribution of mail; ensure the safe and efficient use of equipment, including Power Pallet Jacks.
Coordinate bulk deliveries and streamline distribution routes between client sites.
Manage the queue for print and reprographics requests, ensuring high-quality output and timely delivery.
Act as the primary point of contact for printer fleet service requests, monitoring uptime and vendor performance.
Oversee scheduled pantry sweeps and restocking protocols.
Manage inventory records and formalize the reordering process.
Provide written replenishment reports and budget recommendations to the executive team.
Lead the setup and organization of office events and furniture reconfigurations.
Safely lift and move boxes weighing up to 40 lbs and train staff on proper lifting techniques.