Client Service Manager - Water/Wastewater

Kennedy/Jenks Consultants, Inc.•Santa Rosa, CA

49d•$165,000 - $250,000•Hybrid

About The Position

Kennedy Jenks is seeking an experienced Client Service Manager in Northern California to strengthen client relationships, support growth, and guide high-quality service delivery. This client-facing leadership role spans client strategy, business development, team leadership, and project delivery. The role builds on existing relationships and market traction while shaping strategy, pursuing opportunities, introducing services, and growing client service capabilities. The position can influence client growth, team development, and long-term business success. The role involves growing client relationships, guiding project delivery, and aligning teams around client and business goals. The Client Service Manager develops strategies to expand market presence, introduce services, identify opportunities, and support sales targets. They oversee projects for quality, profitability, client satisfaction, scope, schedule, and budget, while identifying follow-on work. They coordinate client service teams, strengthen capabilities, and connect people to projects. They also serve as a trusted advisor and lead presentations, proposals, and pursuit strategy with internal and external partners. The position is based in Northern California and follows a hybrid work model with a minimum of two days per week in the office. Travel to project sites, client meetings, and Kennedy Jenks offices is required as needed. The anticipated salary range is $165,000 to $250,000, depending on education, experience, qualifications, licensure or certifications, and geographic location.

Requirements

At least 10 years of experience in water/wastewater infrastructure consulting, including business development, client service, and client account leadership.
Bachelor’s and/or Master’s degree in Engineering, Science, or a related field.
Professional Engineer (PE) license in California required.
Ability to grow client relationships, lead accounts, recognize opportunities, and translate client needs into business development strategies.
Sound engineering judgment and ability to balance client expectations, technical input, team capacity, and business priorities.
Strong writing, presentation, relationship-building, and collaboration skills with clients and internal teams.
Ability to manage priorities, address project challenges, and support financial and operational goals.
Proficiency with Microsoft Office products and familiarity with Client Relationship Management (CRM) tools.
Knowledge of project delivery, financial performance, proposal development, and water/wastewater consulting practices.
Collaborative, proactive, and client-focused leadership approach, with comfort leading through competing priorities.
Ability to travel to project sites, client meetings, and Kennedy Jenks offices as needed.

Nice To Haves

Civil or environmental engineering degree preferred.

Responsibilities

Build client strategies that expand market presence, introduce services, identify opportunities, and support sales targets.
Oversee projects to meet quality, profitability, client satisfaction, scope, schedule, and budget goals, and identify follow-on work.
Coordinate client service teams, strengthen capabilities, and connect people to projects that support strong outcomes.
Serve as a trusted advisor to clients.
Lead presentations, proposals, and pursuit strategy with internal and external partners.
Travel to project sites, client meetings, and Kennedy Jenks offices as needed.