Client Service Manager

MGA Homecare • Colorado Springs, CO

7d

About The Position

The Client Service Manager will provide regular updates to clients on the progress of customer service projects, develop open and effective channels of communication, and become the reliable point of contact for each customer to establish a strong business relationship. This role involves maintaining close relationships with the families of patients by providing constant communication and occasional in-person contact. The Client Service Manager will accompany the Clinical Case Manager during re-certifications visits and hospital discharges, deliver necessary supplies to nurses, and occasionally provide small meals or coffee to the patient’s family to build rapport. Additionally, the role supports management by maintaining extensive knowledge of nurses' operations in the field, communicating expectations and scheduling to families, and recruiting new nurses. The position also includes performing other duties as assigned to effectuate business goals, supporting company mission and ethics, representing the company professionally, adhering to dress code, reporting on time, and following all company policies and procedures.

Requirements

• Bachelor's degree in business or a related field preferred
• 3+ years’ experience in customer service role
• 1+ years’ experience in management position preferred
• Proven ability to utilize the Salesforce contact platform required
• Must demonstrate ability to meet deadlines
• Strong communication skills required

Responsibilities

• Provide regular updates to clients on the progress of customer service projects that directly affect each client
• Develop open and effective channels of communication with each client that can be employed by other departments as well
• Become the reliable point of contact for each customer that is required to establish a strong business relationship
• Maintain close relationships with the families of the patients by providing constant communication over the phone, as well as face-to-face contact
• Accompany the Clinical Case Manager during re-certifications visits and hospital discharges, delivering necessary supplies to nurses, and occasionally providing small meals or coffee to the patient’s family to build rapport
• Assists management by maintaining extensive knowledge of nurses' operations in the field
• Communicates all information regarding expectations and scheduling to various families
• Continuing to recruit new nurses who can provide skilled care and attention to an existing case
• Performs other duties as assigned to effectuate business goals
• Supports and executes the mission, ethics, and goals of the company effectively
• Represents themselves in a positive and professional manner in the company and community
• Adheres to dress code with a clean and neat professional appearance
• Reports on time and as scheduled to complete work within designated time
• Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team

Benefits

• Health, Dental & Vision Coverage
• Health Savings Accounts (HSA-available if enrolled in a high deductible plan)
• Flexible Spending Accounts (FSA & LPFSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee Assistance Program (EAP-available if enrolled in Health plan)
• 401(k) retirement plan
• Paid Time Off (PTO)
• 100% Company Paid Basic Life Insurance (if enrolled in Health plan)
• Voluntary Life Insurance
• Short & Long-Term Disability
• Critical Illness/Accident Insurance
• Hospital Indemnity Insurance
• Identity Protection Plan
• Legal Care Plan
• Pet Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level