Client Service Manager - Water/Wastewater

Kennedy/Jenks Consultants, Inc.•Sacramento, CA

49d•$165,000 - $250,000•Hybrid

About The Position

Kennedy Jenks is seeking an experienced Client Service Manager in Northern California to strengthen client relationships, support growth, and guide high-quality service delivery. In this client-facing leadership role, the manager works across client strategy, business development, team leadership, and project delivery. The position builds on existing client relationships and market traction while shaping strategy, pursuing opportunities, introducing services, and growing client service capabilities. The role has a visible impact on client growth, team development, and long-term business success. The position uses a hybrid home-and-office model, with a minimum of two days per week in the office. Travel to project sites, client meetings, and Kennedy Jenks offices is required as needed. The anticipated salary range is $165,000 to $250,000, depending on education, experience, qualifications, licensure or certifications, and geographic location.

Requirements

10 or more years of experience in water/wastewater infrastructure consulting, including business development, client service, and client account leadership.
Bachelor’s and/or Master’s degree in Engineering, Science, or a related field.
Professional Engineer (PE) license in California.
Knowledge of project delivery, financial performance, proposal development, and water/wastewater consulting practices.
Sound engineering judgment and ability to balance client expectations, technical input, team capacity, and business priorities.
Strong writing, presentation, relationship-building, and collaboration skills with clients and internal teams.
Ability to manage priorities, address project challenges, and support financial and operational goals.
Proficiency with Microsoft Office products and familiarity with Client Relationship Management (CRM) tools.
Collaborative, proactive, client-focused leadership approach and comfort leading through competing priorities.
Ability to travel to project sites, client meetings, and Kennedy Jenks offices as needed.

Nice To Haves

Civil or environmental engineering degree preferred.

Responsibilities

Build client strategies to expand market presence, introduce services, identify opportunities, and support sales targets.
Oversee projects to achieve quality, profitability, client satisfaction, scope, schedule, and budget goals, while identifying follow-on work.
Coordinate client service teams, strengthen capabilities, and connect people to projects to support strong outcomes.
Serve as a trusted advisor and lead presentations, proposals, and pursuit strategy with internal and external partners.
Grow client relationships, lead accounts, recognize opportunities, and translate client needs into business development strategies.
Manage priorities, address project challenges, and support financial and operational goals.
Travel to project sites, client meetings, and Kennedy Jenks offices as needed.