Client Service Manager / Operations

MyPath•Merrill, WI

11d•$55,000 - $65,000•Hybrid

About The Position

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives. Are you someone who is passionate about making a difference in the lives of others? Do you enjoy caring for and mentoring others with disabilities? MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community. Overview HIL is looking for a Client Services Manager (CSM) to join our team. The CSM ensures the execution of the highest quality services and customer service for clients, guardians, families and funding representatives. You will provide day-to-day leadership, care plan implementation and management, oversight and support 5-7 residential program sites that support adults with disabilities in the Wausau / Merrill, WI. area. The ideal candidate will have leadership experience in home care with exceptional organizational and communication skills.

Requirements

High School Diploma or GED, bachelor’s degree preferred
3 years of experience overseeing multi-site behavioral or CBRF programs
2 years of supervisory experience a in Human Services field
Valid Driver’s License with 3 years of acceptable driving record
Flexibility, autonomy, responsiveness, and a high level of initiative
Ability to travel to different work locations, training sessions, and meetings
Successful completion of a caregiver background check, TB, and Health Screen

Responsibilities

Maintain quality systems, processes, and client services by providing oversight and support of assigned programs
Perform HR management and professional development for assigned staff
Develop effective communication strategies between employees, supervisors, clients, client guardians, and care management teams.
Oversee client service planning and collaborate on developing quantifiable success factors
Manage the fiscal performance of assigned programs, investigating and accounting for variances from budget, and developing plans of correction.
Promote compliance and standardization regarding regulatory, contractual and company standards