Client Service Manager II

Gallagher•Danbury, CT

12h

About The Position

As part of our continued growth, we are building a talent pipeline for future Personal Lines Inside Sales opportunities. While this role is not currently open, we welcome the opportunity to connect with strong talent for upcoming needs. Are you ready to take your career to the next level by working with prestigious clients and delivering tailored insurance solutions? As a Private Client Service Manager at Gallagher, you’ll be the trusted advisor for High Net Worth individuals, managing their personal insurance programs and ensuring their unique needs are met with precision and care. Reporting to the Private Client Service Supervisor, you’ll play a pivotal role in safeguarding their lifestyles, growing relationships, and driving new business opportunities.

Requirements

Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
1+ years supervisory experience.
Appropriate licensing as required.

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.

Responsibilities

Build and nurture relationships with High Net Worth clients, providing proactive, high-quality service that anticipates their needs.
Conduct annual reviews of insurance programs to ensure clients are fully protected and recommend enhancements based on their evolving risk profiles.
Counsel clients on additional lines of insurance or limit increases to address their unique exposures.
Actively seek referrals from existing clients and centers of influence to generate new business opportunities.
Take charge of the renewal process, ensuring timely delivery of the best solutions tailored to each client’s needs.
Collaborate with Producers and lead the design, marketing, and service strategy for client insurance programs.
Cultivate strong relationships with carriers, leveraging your knowledge to secure the best coverage options for clients.
Stay informed about market trends and know which carriers are best suited for specific risks.
Coach and mentor Client Service Managers and Associates, fostering continuous learning and professional growth.
Ensure accurate client and policy data is maintained within Gallagher systems.
Execute best practices and leverage shared services to maximize efficiency.
Conduct audits to ensure compliance with service standards and timelines.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program