Client Service Consultant II

Thomaston Savings Bank•Thomaston, CT

10d•$23 - $34•Onsite

About The Position

Thomaston Savings Bank is actively seeking individuals who share our passion for making a difference in the lives of our clients and communities. If you're a team player with a dedication to delivering exceptional service, a knack for finding creative solutions, and a commitment to giving back, we encourage you to explore Client Service Consultant II role. If you're ready to join a team that's making banking refreshingly different, we invite you to discover your future with Thomaston Savings Bank!

Requirements

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Nice To Haves

Team player with a dedication to delivering exceptional service
Knack for finding creative solutions
Commitment to giving back

Responsibilities

Respond to all incoming digital correspondence and determines if the accountholder requires additional support.
Responsible for processing of digital deposit and loan account applications that require review, additional follow-up, or client contact.
Initiate outbound client calls on behalf of the Contact Center.
Serves as a Client Service Consultant I as needed.
Assist and guide clients in all aspects of digital banking products, services, and channels.
Serves as a point of contact for client escalations requiring advanced user support.
Maintain comprehensive knowledge of all products and services.
Cross-sell and assist clients using a needs-based approach.
Assist management with onboarding and training new Client Service Consultants.
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.