Client Service Leader

Freese and Nichols•Atlanta, GA

9d•Hybrid

About The Position

Freese and Nichols is seeking an Client Service Leader for our Atlanta or Duluth, GA offices. As Client Service Leader, you will be responsible for the overall client development in the Georgia region, marketing all Freese and Nichols practices for our federal, state, municipal, county, and water district/river authority, clients. You will partner with clients to create and develop projects and opportunities. You will lead sales strategic planning and coordinate with operational groups and practices on targeted approaches. This position is 75% external sales and 25% internal sales.

Requirements

12+ years' experience in sales and/or industry business development or an equivalent combination of relevant education and/or experience
Bachelor’s degree in business or public administration, marketing, urban planning, engineering, or a related field
Demonstrated, strong experience working with municipalities/local government entities
Seller-doer mindset, understanding the process of procurement, writing proposals, advocating for clients, advanced positioning for business (projects) opportunities, building relationships with decision makers
Excellent interpersonal skills, comfortable with leading difficult conversations and solving problems
Strong business acumen, ability to learn FNI processes and identify areas to develop and expand Freese and Nichols’ market share
Knowledge of alternative project delivery – Design-Build, Construction Manager at Risk, etc.
Previous knowledge of funding sources and processes to serve Freese and Nichols’ client base

Nice To Haves

Previous experience with Client Relationship Management systems
Active involvement in related industry professional organizations and/or community
Professional Licenses and Certifications: AICP, PE, ICMA-CM, DBIA, or other relevant industry credentials

Responsibilities

Develop relationships and serve as a point of contact and liaison for clients
Conduct client-facing interactions.
Establish and maintain effective relationships with clients via email, social media, phone, and in-person
Conduct market research and have market awareness to identify trends and new business development opportunities
Assist in implementing Freese and Nichols business development strategies
Develop relationships with identified strategic and key client accounts
May serve in one or more client representative roles
Coordinate, assist, and attend client events, meetings, appointments, and conferences
Oversee preparation of presentations for internal business development teams and external clients
Prepare, attend, and participate in business development presentations such as lunch and learns, brown bags, and training
May supervise activities and tasks of identified Business Development staff
Execute on the Strategic and Key Account Program
Coordinate with accounting to report on financial metrics such as bookings
Identify areas and processes for improvement or efficiency
Represent Freese and Nichols through involvement in related industry professional organizations and/or community leadership roles
Develop teaming strategies to effectively maximize market potential