Client Service Leader

Freese and Nichols • Duluth, GA

10d • Hybrid

About The Position

Freese and Nichols is seeking a Client Service Leader for their Atlanta or Duluth, GA offices. This role is responsible for overall client development in the Georgia region, marketing all Freese and Nichols practices for federal, state, municipal, county, and water district/river authority clients. The Client Service Leader will partner with clients to create and develop projects and opportunities, lead sales strategic planning, and coordinate with operational groups and practices on targeted approaches. The position is 75% external sales and 25% internal sales.

Requirements

• 12+ years' experience in sales and/or industry business development or an equivalent combination of relevant education and/or experience.
• Bachelor’s degree in business or public administration, marketing, urban planning, engineering, or a related field.
• Demonstrated, strong experience working with municipalities/local government entities.
• Seller-doer mindset, understanding the process of procurement, writing proposals, advocating for clients, advanced positioning for business (projects) opportunities, building relationships with decision makers.
• Excellent interpersonal skills, comfortable with leading difficult conversations and solving problems.
• Strong business acumen, ability to learn FNI processes and identify areas to develop and expand Freese and Nichols’ market share.
• Knowledge of alternative project delivery – Design-Build, Construction Manager at Risk, etc.
• Previous knowledge of funding sources and processes to serve Freese and Nichols’ client base.

Nice To Haves

• Previous experience with Client Relationship Management systems.
• Active involvement in related industry professional organizations and/or community.
• Professional Licenses and Certifications: AICP, PE, ICMA-CM, DBIA, or other relevant industry credentials.

Responsibilities

• Develop relationships and serve as a point of contact and liaison for clients.
• Conduct client-facing interactions.
• Establish and maintain effective relationships with clients via email, social media, phone, and in-person.
• Conduct market research and have market awareness to identify trends and new business development opportunities.
• Assist in implementing Freese and Nichols business development strategies.
• Develop relationships with identified strategic and key client accounts.
• May serve in one or more client representative roles.
• Coordinate, assist, and attend client events, meetings, appointments, and conferences.
• Oversee preparation of presentations for internal business development teams and external clients.
• Prepare, attend, and participate in business development presentations such as lunch and learns, brown bags, and training.
• May supervise activities and tasks of identified Business Development staff.
• Execute on the Strategic and Key Account Program.
• Coordinate with accounting to report on financial metrics such as bookings.
• Identify areas and processes for improvement or efficiency.
• Represent Freese and Nichols through involvement in related industry professional organizations and/or community leadership roles.
• Develop teaming strategies to effectively maximize market potential.

Benefits

• Comprehensive benefits package
• Paid overtime for salaried employees
• Annual bonus
• Access to company cabins in Red River, New Mexico and Banner Elk, North Carolina
• Flexible work environment
• Hybrid schedule with up to 40% of remote work
• Alternative work schedule program which provides a day off every other Friday

What This Job Offers

• Job Type: Full-time
• Career Level: Senior