Client Service Lab Assistant - Aiea Heights
About The Position
Clinical Laboratories of Hawaii, LLP is seeking a full-time Client Service Lab Assistant in Aiea, Hawaii. The role assists with client issues by investigating concerns, evaluating findings, and responding promptly. It supports report discrepancy resolution, specimen and testing requirements, client notifications for STAT and critical results, and tracking send-out tests. The assistant also helps resolve problems for future quality assurance follow-up and pursues referenced test results to meet client requests. The position requires routine access to Protected Health Information; employees must follow confidentiality, privacy, and security requirements and access PHI only as needed for their duties. The scheduled workweek is 40 hours, with days and hours to be determined. Base hourly pay is $19.74 to $21.71.
Requirements
- High school diploma or equivalent.
- Previous training or experience in specimen collection or processing.
- Strong reading, writing, and analytical skills.
- Ability to operate general laboratory equipment, including telephones, computers, centrifuges, and audible alarms.
Nice To Haves
- 1–2 years of related experience in a clinical laboratory, data entry, or production.
Responsibilities
- Investigate client issues, evaluate findings, and respond to clients in a timely and efficient manner.
- Help resolve report discrepancies by consulting technical and managerial staff.
- Understand specimen requirements and differences among specimen types to support accurate testing results.
- Notify clients of STAT and critical results.
- Recognize critical values according to established guidelines and respond appropriately.
- Help track and monitor send-out tests.
- Help resolve problems to prevent future issues and forward them to the appropriate quality assurance staff, such as a supervisor, manager, or pathologist.
- Maintain professional and technical knowledge by reading publications and attending continuing education seminars.
- Pursue referenced test results to meet client needs and requests.
- Maintain strict confidentiality and follow applicable PHI privacy and security standards.
Benefits
- Free laboratory services for the employee and dependents.
- Paid time off and paid holidays.
- Medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Opportunity for professional growth.
- Work-life balance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
