Client Service Lab Assistant - Aiea Heights
About The Position
The Client Service Lab Assistant supports clients by investigating and responding to issues, helping resolve report discrepancies, and providing accurate information about specimen requirements and specimen types. The role is responsible for notifying clients about STAT and critical results, recognizing critical values according to guidelines, tracking send-out tests, and pursuing referenced test results to meet client needs. The assistant also helps identify solutions to recurring problems and forwards them to the appropriate quality assurance staff. The position requires maintaining professional and technical knowledge through publications and continuing education. The role has routine access to Protected Health Information, which must be accessed only as needed for job duties and handled in accordance with confidentiality, privacy, and security requirements.
Requirements
- High school diploma or equivalent.
- Previous training or experience in specimen collection or processing.
- Strong reading, writing, and analytical skills.
- Ability to operate general laboratory equipment, including telephones, computers, centrifuges, and audible alarms.
Nice To Haves
- One to two years of related experience in a clinical laboratory, data entry, or production.
Responsibilities
- Investigate client issues, evaluate findings, and respond to clients in a timely and efficient manner.
- Help resolve discrepancies in reports by consulting technical and managerial staff.
- Understand testing specimen requirements and differences between specimen types to provide accurate results.
- Notify clients about STAT and critical results.
- Recognize critical values according to established guidelines and respond appropriately.
- Track and monitor send-out tests.
- Help resolve problems with future applicability and forward them to the appropriate quality assurance staff, such as a supervisor, manager, or pathologist.
- Maintain professional and technical knowledge by reading professional publications and attending continuing education seminars.
- Pursue referenced test results to satisfy client needs and requests.
- Maintain strict confidentiality and follow applicable privacy and security standards when handling Protected Health Information.
Benefits
- Free laboratory services for the employee and dependents.
- Paid Time Off and paid holidays.
- Medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
