Client Service Executive

Gallagher • Austin, TX

17h • Hybrid

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

At Gallagher, we’re looking for a Client Service Executive to join our team. In this role, you’ll be at the heart of our client relationships, helping businesses protect what matters most. You’ll manage a group of client accounts, ensuring they receive the best service and solutions tailored to their needs. This is your chance to make a real impact by growing relationships, delivering exceptional service, and contributing to our shared success.

Requirements

• Bachelor's degree with 5+ years client service and/or claims management experience OR High School degree/GED with 10+ years client service and/or claims management experience.
• Must hold appropriate licensing as required.
• Be able to travel up to 25% of the time.
• Proficiency necessary in Microsoft office applications and in using technology as a tool to maximize productivity and quality.
• Previous experience in managing client relationships essential.
• Must possess strong written and verbal communication skills.

Nice To Haves

• Insurance knowledge.
• Solid financial acumen.

Responsibilities

• Build strong relationships with clients by providing outstanding service and care.
• Help clients identify additional insurance options to better protect their businesses.
• Work closely with Branch Managers and the Production team to support business goals.
• Drive revenue growth by offering tailored solutions to meet each client’s unique risks.
• Consistently meet operational and performance goals, contributing to our culture of excellence.
• Facilitate and/or lead group meetings with internal and external clients.
• Effectively manage/balance multiple and sometimes competing priorities.
• Analyze and use data to make decisions, working in a self-directed manner, and to act as a role model for high performance and Gallagher's shared values.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level