Claims Client Service Executive
About The Position
The Client Service Executive (CSE) is responsible for supporting profitable growth and retention of accounts. Additionally, the CSE will understand an account's needs while developing and delivering an end-to-end service offering that differentiates The Hartford in the marketplace. We look to the CSE to support the end-to-end service mission while delivering engaging customer presentations that demonstrate professional diplomacy, articulated messaging and a friendly confidence that drives positive outcomes for our customers. As an integral member of the service team, you support the service mission by delivering customer presentations that demonstrate professional diplomacy, clear and articulate messaging, and confident engagement to drive positive customer outcomes.
Requirements
- Minimum of 10 years of Property and Casualty experience in Claims, Underwriting, Sales, or related role
- Expertise in multiline claims with a minimum of 5 years of functional claim experience in one or more of these product lines: Workers’ Compensation, Property, Auto or General Liability (or equivalent experience servicing large or VIP agencies / brokers)
- Excellent ability to present virtually and in person to senior leaders and internal and external audiences
- Advanced knowledge of analytical claim data review with demonstrated ability to consult and influence
- Strong conflict management skills and ability to navigate ambiguous situations
- Superior customer service skills (patience, empathy, active listening, service recovery, high degree of attentiveness and follow through)
- A valid driver’s license is required
- Ability to travel up to 25%
Nice To Haves
- Prior leadership experience
Responsibilities
- Supporting profitable growth and retention of accounts
- Understanding an account's needs
- Developing and delivering an end-to-end service offering that differentiates The Hartford in the marketplace
- Supporting the end-to-end service mission
- Delivering engaging customer presentations that demonstrate professional diplomacy, articulated messaging and a friendly confidence that drives positive outcomes for our customers
- Negotiates and coordinates end-to-end account services between the claim organization, underwriting, the account and the agent/broker
- Executing loss cost containment initiatives through detailed analysis of performance results
- Resolves service issues promptly via engagement with various internal service providers
- Provides training to local agents and business partners on new claim products and services
Benefits
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
- Company car (may be assigned)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
