Claims Client Service Executive

The Hartford • New York, NY

1d • Hybrid

About The Position

The Client Service Executive (CSE) is responsible for supporting profitable growth and retention of accounts. This role involves understanding an account's needs and developing and delivering an end-to-end service offering that differentiates The Hartford in the marketplace. The CSE supports the end-to-end service mission by delivering engaging customer presentations that demonstrate professional diplomacy, articulated messaging, and confident engagement to drive positive outcomes for customers. Key responsibilities include negotiating and coordinating end-to-end account services between the claim organization, underwriting, the account, and the agent/broker, executing loss cost containment initiatives through detailed analysis of performance results, and promptly resolving service issues by engaging with various internal service providers. Additionally, the CSE provides training to local agents and business partners on new claim products and services.

Requirements

• Minimum of 10 years of Property and Casualty experience in Claims, Underwriting, Sales, or related role.
• Expertise in multiline claims with a minimum of 5 years of functional claim experience in one or more of these product lines: Workers’ Compensation, Property, Auto or General Liability (or equivalent experience servicing large or VIP agencies / brokers).
• Excellent ability to present virtually and in person to senior leaders and internal and external audiences.
• Advanced knowledge of analytical claim data review with demonstrated ability to consult and influence.
• Strong conflict management skills and ability to navigate ambiguous situations.
• Superior customer service skills (patience, empathy, active listening, service recovery, high degree of attentiveness and follow through).
• A valid driver’s license is required.
• Ability to travel up to 25%.

Nice To Haves

• Prior leadership experience.

Responsibilities

• Supporting profitable growth and retention of accounts.
• Understanding an account's needs.
• Developing and delivering an end-to-end service offering that differentiates The Hartford in the marketplace.
• Supporting the end-to-end service mission.
• Delivering engaging customer presentations that demonstrate professional diplomacy, articulated messaging and a friendly confidence that drives positive outcomes for our customers.
• Negotiating and coordinating end-to-end account services between the claim organization, underwriting, the account and the agent/broker.
• Executing loss cost containment initiatives through detailed analysis of performance results.
• Resolving service issues promptly via engagement with various internal service providers.
• Providing training to local agents and business partners on new claim products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees