Client Service & Delivery Manager, VP - State Street Investment Management

State Street•Boston, MA

5d•$110,000 - $188,750

About The Position

State Street Investment Management is seeking a Vice President, Head of Client Service & Delivery to lead client service strategy and the operating model for its Investment Solutions (Multi-Asset) business. The role is responsible for delivering a differentiated institutional client experience while driving operational excellence, scalability, and continuous improvement across the service delivery organization. As a member of the COO leadership team, the successful candidate will partner with Investments, Client Executives, Business Development, Operations, Technology, Risk, Compliance, and Product teams to enhance client outcomes, strengthen retention, support global business expansion, and advance strategic initiatives. The successful candidate will build and sustain a high-performing global organization that delivers exceptional client outcomes, supports business expansion, drives operational efficiency, and strengthens State Street Investment Management's reputation as a trusted partner to institutional investors. The role balances strategic vision with disciplined execution while fostering accountability, collaboration, innovation, and client focus.

Requirements

10+ years of experience in institutional investment management, OCIO, investment consulting, asset management, or related financial services.
Demonstrated success leading client service, operations, or client delivery activities.
Proven ability to lead complex transformation initiatives, operating model enhancements, and cross-functional strategic projects.
Bachelor's degree required.
Strong knowledge of investment reporting, performance measurement, attribution, client onboarding, and operational workflows.
Deep understanding of institutional investors, including pension plans, endowments, foundations, healthcare organizations, and defined contribution plans.
Exceptional communication, leadership, and stakeholder management skills.

Nice To Haves

Advanced degree and/or professional designations.

Responsibilities

Develop and implement client service and delivery strategy across the Investment Solutions Group.
Oversee institutional client servicing, including onboarding, reporting, performance measurement and attribution, operational coordination, and ongoing support.
Maintain relationships with key institutional clients and consultants, serving as a trusted advisor and escalation point.
Lead, develop, and inspire a global team of client service and delivery professionals across multiple regions.
Establish service standards, governance frameworks, and operating procedures that promote consistency, quality, and scalability.
Drive initiatives that enhance the client experience through process improvement, automation, and technology-enabled solutions.
Partner with client executives and investment teams to support client retention and delivery of investment solutions.
Champion organizational change initiatives and help shape the future operating model and its alignment with broader IM processes.
Ensure a strong control environment through effective risk management, regulatory awareness, and adherence to firm policies.
Use data, metrics, and client feedback to continuously improve service quality and organizational effectiveness.

Benefits

401(k) retirement savings plan with company match.
Insurance coverage including basic life, medical, dental, vision, and long-term disability, with other optional additional coverages.
Paid time off, including vacation, sick leave, short-term disability, and family care responsibilities.
Access to an Employee Assistance Program.
Incentive compensation, including eligibility for annual performance-based awards, excluding certain sales roles subject to sales incentive plans.
Eligibility for certain tax-advantaged savings plans.
Flexible work-life support.
Paid volunteer days.
Inclusive development opportunities.
Vibrant employee networks.