Client Service & Delivery Manager, VP - State Street Investment Management

State Street•Stamford, CT

About The Position

State Street Investment Management is seeking a Vice President, Head of Client Service & Delivery to lead the client service strategy and operating model for its Investment Solutions (Multi-Asset) business. The role is responsible for providing a differentiated institutional client experience while driving operational excellence, scalability, and continuous improvement across the service delivery organization. As a member of the COO leadership team, the successful candidate will work with Investments, Client Executives, Business Development, Operations, Technology, Risk, Compliance, and Product teams to improve client outcomes, strengthen retention, support global business expansion, and advance strategic initiatives. The successful candidate will build and sustain a high-performing global organization that delivers exceptional client outcomes, supports business expansion, drives operational efficiency, and strengthens State Street Investment Management’s reputation as a trusted partner to institutional investors. The role balances strategic vision with disciplined execution and fosters accountability, collaboration, innovation, and client focus.

Requirements

At least 10 years of experience in institutional investment management, OCIO, investment consulting, asset management, or related financial services.
Demonstrated success leading client service, operations, or client delivery activities.
Proven ability to lead complex transformation initiatives, operating model enhancements, and cross-functional strategic projects.
Bachelor’s degree required.
Strong knowledge of investment reporting, performance measurement, attribution, client onboarding, and operational workflows.
Deep understanding of institutional investors, including pension plans, endowments, foundations, healthcare organizations, and defined contribution plans.
Exceptional communication, leadership, and stakeholder management skills.

Nice To Haves

Advanced degree and/or professional designations.

Responsibilities

Develop and implement client service and delivery strategy across the Investment Solutions Group.
Oversee institutional client servicing, including onboarding, reporting, performance measurement and attribution, operational coordination, and ongoing support.
Maintain relationships with key institutional clients and consultants, serving as a trusted advisor and escalation point.
Lead, develop, and inspire a global team of client service and delivery professionals across multiple regions.
Establish service standards, governance frameworks, and operating procedures that promote consistency, quality, and scalability.
Drive client-experience improvements through process improvement, automation, and technology-enabled solutions.
Partner with client executives and investment teams to support client retention and delivery of investment solutions.
Champion organizational change initiatives and help shape the future operating model and its alignment with broader Investment Management processes.
Ensure a strong control environment through effective risk management, regulatory awareness, and adherence to firm policies.
Use data, metrics, and client feedback to continuously improve service quality and organizational effectiveness.

Benefits

Retirement savings plan (401K) with company match.
Insurance coverage including basic life, medical, dental, vision, long-term disability, and optional additional coverages.
Paid time off, including vacation, sick leave, short-term disability, and family-care responsibilities.
Access to an Employee Assistance Program.
Eligibility for annual performance-based incentive awards, except for certain sales roles subject to sales incentive plans.
Eligibility for certain tax-advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Employee networks.