Client Service Coordinator

Boland Trane Associates & Boland Trane Services•Gaithersburg, MD

15h•Hybrid

About The Position

Boland is a leading HVAC and building systems provider serving the DC, Maryland, and Northern Virginia region. We deliver sustainable, energy-efficient solutions to commercial, industrial, and institutional clients. Named "Best Place to Work" by Washington Business Journal 19 times, Boland is an industry leader in advanced HVAC technology with a strong culture of training, growth, and support. The Client Service Coordinator will be responsible for the coordination of internal and external client service requests and administrative duties as described in the responsibilities.

Requirements

High School diploma or equivalent experience and education required
2 years of administrative and client service experience
Strong computer skills, proficient in MS Office
Positive, resilient, self-starter, takes initiative
Punctual, multi-tasker, reliable, organized, detail-oriented
Strong client service and time management skills, team player, works well with others, friendly
Excellent communication and phone skills, motivated, works well under pressure and deadlines

Nice To Haves

Dispatch experience is a plus

Responsibilities

Always provide excellent client service to all internal and external clients
Answer telephones and email messages in friendly, prompt, and professional manner
Monitor phone lines and help the next call in the queue
Receive and convey important information in a timely fashion
Process, schedule and follow up on quoted jobs from the time they are routed until they are sent to billing
Process, schedule and follow up on contracted service inspections
Process daily and weekly time for Service Technicians and Apprentices
Ensure by the end of the day that each technician is informed of their schedule for the following day
Utilize all functions within Wennsoft, SharePoint, and other utilized software systems
Monitor and respond to all email and voicemail messages received by Command Center and yourself in a timely fashion
Assist all Service Technicians and Apprentices continually; updating contract obligations, maintaining their schedules, issuing purchase orders for supplies/ parts ordered, verify accurate time entries, and proactively assisting with client communications.
Other duties as assigned