Client Service Coordinator
About The Position
BluePearl Specialty + Emergency Pet Hospital is seeking an extraordinary Client Service Coordinator. This role is crucial to the hospital's success, as the Client Service Coordinator is the first BluePearl Associate clients encounter. Responsibilities include ensuring each client receives the necessary care and attention, functioning calmly and compassionately in emotional and difficult situations, greeting clients, assessing their needs and their pet's general condition, determining emergency levels, responding to non-patient calls, confirming appointments, offering emotional support to grieving clients, and serving as a liaison for pet remains handling. BluePearl, a member of Mars Veterinary Health, is committed to innovative quality medicine, continuous learning, and associate development, offering extensive opportunities for career advancement.
Requirements
- Excellent customer service professional
- Ability to function calmly and compassionately in situations that can be very emotional and difficult for clients
Responsibilities
- Greet and make friendly eye contact every time our hospital entry door opens to offer individual a warm and professional acknowledgement.
- Always offering a friendly smile, strong eye contact and an approachable demeanor.
- Be a compassionate listener.
- Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
- Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
- Determine whether an emergency arrival is a “stat” versus “standard” emergency.
- Respond to non-patient calls or visitors and connect them to the appropriate team member.
- Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
- Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
- Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
Benefits
- Trupanion pet insurance
- Discounts to our associates for pet treatments, procedures, and food
- Opportunities to grow with us
- Technicians are leveled by their skillset and move up in level as they gain more skills and experience
- Talent development programs
- Leadership workshops
- Endless opportunities to advance in his/her career as a member of Mars Veterinary Health
- Annual continuing education allowance
- Free continuing education sessions
- BluePearl University for training
- Access to over 2,000 medical journals (for clinicians)
- Health insurance options
- Dental insurance options
- Vision insurance options
- Life insurance options
- Paid paternity leave
- Employer provided short-term disability
- Employer provided long-term disability
- Flexible work schedules
- Paid time off
- Floating holiday plans
- A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
- Commitment to a diverse work environment in which all individuals are treated with respect and dignity
- Assistance or an accommodation during the application process because of a disability
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
501-1,000 employees
