Client Service Coordinator

Sonic Healthcare USA

5d•$30 - $40•Onsite

About The Position

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! LOCATION: 250 Miller Place, Hicksville, NY 11801 HOURS: 9:00am - 5:00pm; Monday to Friday FULL TIME: Benefits Eligible HOURLY RATE: $30.00-$40.00/hr Position Summary The Client Service Coordinator (CSC) serves as the primary liaison between Sunrise Medical Laboratories and assigned physician office clients and is responsible for independently managing client relationships, assessing service needs, and implementing solutions that support operational efficiency and client satisfaction. The CSC is responsible for managing client accounts within an assigned territory to ensure a high level of service, operational efficiency, and client satisfaction.

Requirements

Valid New York State driver’s license with a clean driving record.
Ability to travel regularly within assigned territory.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Serve as the primary point of contact for assigned client accounts within the designated territory.
Develop and maintain strong professional relationships with physician offices and clinical staff.
Proactively communicate with clients to ensure service satisfaction and identify potential concerns.
Conduct regular in-person and remote client visits to maintain service standards and address operational needs.
Evaluates client service needs and determines appropriate solutions, including training, operational guidance, and coordination with internal departments to ensure effective service delivery.
Evaluate client operational needs and recommend solutions to improve efficiency and service utilization.
Provide guidance and support related to laboratory ordering systems, hardware, and software applications.
Support the Sales team with new client onboarding and account implementation.
Conduct site surveys to evaluate workflow, technology, and operational requirements.
Coordinate system setup including test shortlists, profiles, and ordering workflows.
Ensure new clients are properly trained and operational prior to service launch.
Exercises discretion and independent judgment in evaluating client service needs, prioritizing account issues, determining appropriate service solutions, and coordinating with internal departments to ensure effective resolution and ongoing client satisfaction.
Investigates service issues affecting client accounts, evaluates potential solutions, and determines appropriate corrective actions in coordination with internal departments to ensure timely and effective resolution.
Collaborate with internal departments including billing, accessioning, courier services, and laboratory operations to resolve issues.
Exercise independent judgment in determining appropriate corrective actions and follow-up strategies.
Ensure timely communication and resolution of client concerns.
Maintain documentation related to account activity, service visits, and issue resolution.
Submit regular activity and service reports to the Client Service Manager.
Process required documentation including billing action forms and client service requests.
Monitor account activity and identify trends that may impact on service quality or client satisfaction.