Client Service Coordinator
About The Position
BluePearl Hospital is hiring an extraordinary Client Service Coordinator. This role is imperative to the success of the hospital, serving as the first BluePearl Associate clients encounter. The coordinator ensures each client receives the necessary care and attention, functioning calmly and compassionately in emotional and difficult situations. BluePearl Specialty + Emergency Pet Hospital is a national network of specialty and emergency pet hospitals, most of which are open 24 hours a day, every day of the year. They offer various types of hospitals including Specialty and 24/7 Emergency, Specialty & After-hours Emergency, 24/7 Emergency, After-hours Emergency, and Specialty Only. Their veterinarians use innovative procedures, high-tech equipment, and the latest treatment methods, combining expertise with a love for animals and a belief that kindness is the foundation of veterinary medicine. The mission is to enrich lives through remarkable care for pets, recognizing pets as part of the family and providing advanced medical care. The vision is to transform the delivery of veterinary care through specialty and emergency medicine.
Requirements
- Excellent customer service professional
- Ability to function calmly and compassionately in situations that can be very emotional and difficult for clients
Responsibilities
- Greet and make friendly eye contact every time our hospital entry door opens to offer individual a warm and professional acknowledgement.
- Always offering a friendly smile, strong eye contact and an approachable demeanor.
- Be a compassionate listener.
- Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
- Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
- Determine whether an emergency arrival is a “stat” versus “standard” emergency.
- Respond to non-patient calls or visitors and connect them to the appropriate team member.
- Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
- Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
- Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
Benefits
- Trupanion pet insurance
- Discounts to our associates for pet treatments, procedures, and food
- Opportunity to grow with us (technicians are leveled by their skillset and move up in level as they gain more skills and experience)
- Talent development programs
- Leadership workshops
- Endless opportunities to advance in career (as a member of Mars Veterinary Health)
- Annual continuing education allowance
- Free continuing education sessions
- BluePearl University for training
- Access to over 2,000 medical journals (for clinicians)
- Health insurance options
- Dental insurance options
- Vision insurance options
- Life insurance options
- Paid paternity leave
- Employer provided short-term disability
- Employer provided long-term disability
- Flexible work schedules
- Paid time off
- Floating holiday plans
- Regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
