Per Diem Client Service Coordinator

Ethos Veterinary Health • San Francisco, CA

4d • Onsite

About The Position

Client Service Coordinator – Per Diem

This is a per diem position with shifts scheduled as needed. New casual employees must complete four full training shifts (8 hours each) before picking up independent shifts. Active casual team members are required to work at least one shift per month to maintain status.

Are you passionate about providing exceptional client service and creating a welcoming environment for pets and their owners? SAGE San Francisco is seeking a Client Service Coordinator to join our team on a per diem basis. If you thrive in a fast-paced environment, enjoy working with animals, and want to make a difference for clients and their pets, this role is for you!

Requirements

• High school diploma or equivalent
• 1+ years of customer service experience (veterinary experience preferred)
• 1+ years of hospitality experience, providing a welcoming environment for clients
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Comfortable with typing 45+ WPM, 10-key calculator use, and data entry
• Experience with PIM software (EzyVet) preferred
• Strong phone etiquette and client communication skills
• Warm, professional, and compassionate
• Organized, adaptable, and able to multitask in a fast-paced environment
• Problem-solver with discretion and strong attention to detail
• Tech-savvy with basic computer skills and willingness to learn veterinary software
• Positive attitude, eagerness to learn, and a passion for client service

Nice To Haves

• veterinary experience preferred
• Experience with PIM software (EzyVet) preferred

Responsibilities

• Greet clients and pets with warmth, ensuring a positive experience
• Coordinate appointments, procedures, and clinic operations
• Answer phones, respond to emails, and manage messages via Tiger Text
• Accurately maintain client and patient records in PIM software (EzyVet) while ensuring confidentiality
• Process client paperwork, verify information, and handle payments
• Assist with fee calculations, process payments, and generate invoices
• Provide general pet care guidance and answer client questions
• Keep the reception area organized, clean, and welcoming
• Work closely with veterinary staff to support smooth clinic operations
• Handle urgent situations calmly, escalating as appropriate
• Address client concerns professionally and efficiently

Benefits

• medical
• dental
• vision
• 401k with employer match
• paid time off (including sick time)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED