Client Service Coordinator

Konare Law•Coral Gables, FL

8d•Onsite

About The Position

Konare Law is a boutique immigration firm focused on removal defense — we represent individuals and families fighting deportation. The work is fast-paced, mission-driven, and deeply personal to our clients. Many of them speak Spanish as their primary language, which is why bilingual fluency is essential to this role. As our Client Services Coordinator, you'll be the first voice and face clients encounter when they reach out for help. You'll also support the firm's day-to-day operations by coordinating client intake, retainer agreements, and billing alongside our attorneys and office manager.

Requirements

Bilingual fluency in English and Spanish (spoken and written)
High school diploma or equivalent
2+ years in a professional office setting
2+ years of customer service experience
Comfort handling sensitive client information with discretion

Nice To Haves

1+ year of billing or accounting experience
Prior experience at a law firm, immigration services org, or other professional services setting
Personal connection to or experience working with immigrant communities

Responsibilities

Greet clients in person and by phone in English and Spanish — often the first point of contact for someone facing a stressful immigration situation
Manage incoming calls on a multi-line system, route voicemails, and ensure timely follow-up
Follow up with potential clients on a 30-day cycle
Prepare retainer agreements and quotes following firm guidelines (attorney-supervised)
Collect retainer down-payments during client onboarding
Update client records with payments, balances, and contact information
Schedule meetings, consultations, and appointments
Handle mail, deliveries, and email correspondence
Open and close the office; keep the front area welcoming and stocked
Process invoices and support billing accuracy
Maintain strict client confidentiality at all times

Benefits

Medical: We cover 90% of your premium
Dental & Vision: 100% covered — fully paid by Konare Law
Disability & Life Insurance: Short-term, long-term, and $25,000 basic life/AD&D — 100% covered
Gold's Gym Membership: 50% off monthly fee, no sign-on charge
14 days PTO (plus accrual increase after year 2)
10+ paid holidays
Friday lunches on us — every week
Team activities throughout the year
401(k) with up to 4% employer match (eligible after 1 year)
Access to LexisNexis, AILA Library, Practice Law Institute (PLI), Law360, and Master Series
In-house training program and mentorship from experienced immigration attorneys