Client Service Coordinator

Bayshore•Markham, ON

2d•Remote

About The Position

Bayshore HealthCare is one of Canada’s leading providers of home and community health care services. We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities. Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.

Requirements

Secondary School Diploma
A minimum of two years related customer service experience, preferably in healthcare
Proven customer service skills, preferably in healthcare or other high-paced customer service environment
Strong ability to communicate effectively, both written and orally, in English
Ability to handle issues and problem solve with tact and diplomacy
Excellent computer skills (Windows, Microsoft office, internet, EMR)
Ability to prioritize and handle multiple demands in a fast-paced environment
Proven organizational and teamwork skills; able to work independently and prioritize workload
Positive work and attendance performance essential
Strong interpersonal skills including demonstrated ability to build rapport and connections
Advanced competency in keyboarding and scheduling software with a willingness to learn

Nice To Haves

Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.
French language proficiency will be considered an asset and is a requirement for all Quebec locations

Responsibilities

Handle and document prospective client inquiries regarding requests for care and service
Assess client service needs in consultation with the Client Intake Coordinator, Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.
Reports and Collaborates with other funder or government program as required.
Notify clients and Field employees regarding initial and ongoing schedules.
Complete data entry and maintain accurate current scheduling documentation.
Assist with training and mentoring of new staff.
Participate in client satisfaction initiatives.
Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
Participate in ongoing internal and/or external continuing education activities.
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
Complete other tasks as requested.