Client Service Coordinator I
Bayshore•Edmonton, AB
About The Position
Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers! We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities. This Full Time position is 8:00-4:00, Monday-Friday with alternating weekends.
Requirements
- Secondary School Diploma
- A minimum of two years related customer service experience, preferably in healthcare
- Proven customer service skills, preferably in healthcare or other high-paced customer service environment
- Strong ability to communicate effectively, both written and orally, in English
- Ability to handle issues and problem solve with tact and diplomacy
- Excellent computer skills (Windows, Microsoft office, internet, EMR)
- Ability to prioritize and handle multiple demands in a fast-paced environment
- Proven organizational and teamwork skills; able to work independently and prioritize workload
- Positive work and attendance performance essential
- Strong interpersonal skills including demonstrated ability to build rapport and connections
- Advanced competency in keyboarding and scheduling software with a willingness to learn
Nice To Haves
- Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.
- French language proficiency will be considered an asset and is a requirement for all Quebec locations
Responsibilities
- Communicate: Professionally engage with patients, families, staff, and funder organizations
- Process: Quickly handle funder referrals and updates in the EMR (Procura)
- Review: Collaborate with Supervisors, field employees and patients to assess service needs
- Schedule: Assign care providers based on client needs, geographic area, staff skill-set and availability
- Coordinate: Ensure consistent caregiver assignments and service delivery
- Notify: Keep patients and staff informed of initial and ongoing schedules
- Utilize: Optimize staff schedules to meet their availability and client care needs
- Document: Maintain accurate records in the EMR
- Resolve: Address client concerns promptly and follow escalation pathways
Benefits
- Comprehensive health, dental, and vision insurance for you and your family
- Competitive leave time to ensure work-life balance
- Employer-contributed retirement savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
